SHIPPING & RETURNS
Shipping within the USA:
-Standard shipping via the cheapest method possible for us is always free within the U.S.A.! This usually means USPS First Class Mail (2-5 business days), but sometimes we upgrade it (at our discretion) to USPS Priority Mail (2-3 business days) if you order more than one unit per order. It depends on the size / weight of the products.
-Shipping upgrades are available.
-WE SHIP FAST. That's a good thing, however you need to know that if you order early on in the day, there's a good chance that your order is going out the same day. That means that if you need to cancel an order for any reason, you need to do it QUICKLY before you get notification that we shipped your order, otherwise you'll have to pay to ship it back to us if you don't want them. "Once it leaves, you pays".
-International shipping is available, and it is unfortunately expensive for every country except Canada, but "it is what it is" as they say.
We do not ship to Argentina, or any other country with strict importing laws as far as these types of products are concerned (IE: China, etc). If there is any question, contact your local customs office and inquire about the import of "inert dummy rounds" before placing your order. Seriously, double check if there is any question.
You are responsible for the item once it leaves the USA. If your package gets "held up in customs" or "lost" in your destination country, we have no control over that, and therefore you are responsible for following up with customs or your local shipping courier to try and track down the package (a tracking ID is always provided). These types of problems are rare, but they do occasionally happen, so if this sounds like something you don't want to potentially deal with or be financially responsible for, then please don't place your order.
RETURN & EXCHANGE POLICY
We stand behind our products in a way that you may not be used to. If you have any issues with our products, we want to know about it, preferably before you say something like:
"Grrrr! Curse that 'B'! I want my money back!".
Give us a chance to help first before you get all saucy and upset. Most issues that customers come across are due to user error / inexperience (IE: "Riding the slide", racking too soft, etc) and can be resolved with a quick email or call. We respond fast, don't worry. Sometimes, rarely, we'll need to make a special set for you to get around a picky firearm, but no matter what we'll always work hard to get to the bottom of every issue. See our FAQ, where the most common (actually uncommon) issues are addressed in detail, and if you are still having a problem, just let us know and we'll be on it like stink on a seriously stinky monkey.
-30 days, full money back minus return shipping unless its our fault. If you "just don't want them", that return shipping cost is on you.
-No, you may not receive your order, and then proceed to steal one or two caps and return the rest and assume you are going to get a full refund. In such a case you'll be given a partial refund in the appropriate amount depending on how many caps you give us back.
Changed your mind on what color / style you want? Want to replace it with something else? No problem, just ship it back to us (unused) and we'll ship you the one you want. You pay the shipping.